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NDIS - Evolving to a client focused experience

1 hour 2 minute watch
September 1, 2021

Creating amazing client and carer experiences is a challenge for many care organisations. It's never been more important to stand out and over-deliver in the evolving world of disability and aged care, but the path isn't always clear.

Hear from Sarah Caldwell, National Manager of Administration at Better Rehab about their journey to transform client experiences. She will share how they successfully created invaluable feedback loops through SMS surveying resulting in better, more personalised services, whilst saving thousands of dollars every year through automation.

We will also be joined by Eli Geary, COO of Interchange Loddon-Mallee Region Inc, who will be sharing their successful automation of the carers experience. In orchestrating thousands of clients appointments in an efficient and convenient way they have managed to ensure there is always the right carer to support their client in a timely manner with reduced overheads.

We will also be joined by Joseph Mercorella, CEO of Lumary who will be sharing his insights into the innovative technology and digital experience strategies that improve every stage of the client lifecycle. Lumary has supported over 100,000 disability clients within Australia providing solutions used by over 25,000 carers.

Regardless of what stage you're at in your digital evolution, this session will be insightful and candid as our speakers share their experiences and learnings through a constantly evolving care environment.

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Summary

Creating amazing client and carer experiences is a challenge for many care organisations. It's never been more important to stand out and over-deliver in the evolving world of disability and aged care, but the path isn't always clear.

Hear from Sarah Caldwell, National Manager of Administration at Better Rehab about their journey to transform client experiences. She will share how they successfully created invaluable feedback loops through SMS surveying resulting in better, more personalised services, whilst saving thousands of dollars every year through automation.

We will also be joined by Eli Geary, COO of Interchange Loddon-Mallee Region Inc, who will be sharing their successful automation of the carers experience. In orchestrating thousands of clients appointments in an efficient and convenient way they have managed to ensure there is always the right carer to support their client in a timely manner with reduced overheads.

We will also be joined by Joseph Mercorella, CEO of Lumary who will be sharing his insights into the innovative technology and digital experience strategies that improve every stage of the client lifecycle. Lumary has supported over 100,000 disability clients within Australia providing solutions used by over 25,000 carers.

Regardless of what stage you're at in your digital evolution, this session will be insightful and candid as our speakers share their experiences and learnings through a constantly evolving care environment.

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