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Utilising SMS to Harness the Power of Personalisation

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May 13, 2021

In a world where the vast majority of companies are focused on improving personalisation, companies that don’t prioritise creating a tailored experience run the risk of getting left behind. Hear from Pendula's Dean Moon, and how SMS can transform your marketing automation and increase response and interaction rates with new and existing customers.

In this webinar, we look at the brief history of SMS, and how SMS can improve your marketing automation results by giving your customers a voice in real-time. Dean will discuss how 2-way SMS and workflow automation can deliver a truly delightful customer experience while lowering the cost to serve.

Utilising 2-way SMS and leveraging your existing Salesforce data, we look at three real-world case studies where customers have reaped the benefits with a multi-channel approach when engaging their customers to drive tangible business value.

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Summary

In a world where the vast majority of companies are focused on improving personalisation, companies that don’t prioritise creating a tailored experience run the risk of getting left behind. Hear from Pendula's Dean Moon, and how SMS can transform your marketing automation and increase response and interaction rates with new and existing customers.

In this webinar, we look at the brief history of SMS, and how SMS can improve your marketing automation results by giving your customers a voice in real-time. Dean will discuss how 2-way SMS and workflow automation can deliver a truly delightful customer experience while lowering the cost to serve.

Utilising 2-way SMS and leveraging your existing Salesforce data, we look at three real-world case studies where customers have reaped the benefits with a multi-channel approach when engaging their customers to drive tangible business value.

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