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careers

Expert Services Lead

Full time
|
Sydney

About Pendula

Pendula is a Retention Delivery Platform empowering brands to shift their customer communications from broadcast to conversation. We allow everyday users to create two-way conversations with their customers using drag and drop functionality, without the need for any developer experience. We’re here to be at the heart of every customer conversation, and create value for businesses all over the world who struggle to manage their customer journey consistently at scale.

Our culture

We’re passionate about our product and customers and everything we do is underpinned with integrity: we don’t rip people off, take shortcuts and we only make good products that people need.

Which also sums up how we treat each other. On top of all of that, we’re a bunch of lovely humans who listen and support each other and our customers. We treat everyone as equals and communicate our shared vision regularly.

The role

Pendula is looking for a passionate Software Project Manager with 3-5 years of experience to develop Pendula’s internal methodology, practices and concepts. This is a greenfield role with excellent foundations to work from, which involves working with multiple stakeholders within a client facing role. You will work in an Agile environment, developing your own team from the ground up with the assistance of a technical lead and have the opportunity to collaborate with a range of key people within the organisation.

About you

  • Thrive off getting the best out of a matrix team during projects
  • Customer obsessed and can manage their expectations
  • Comfortable collaborating  with multiple internal and customer stakeholders
  • Excited to develop a team from the ground up with the assistance of a technical lead and the support of the leadership team
  • Able to question the status quo as needed and challenge yourself and the business on the value delivered to our customers.
  • Love a complex problem and deploy superior analytical skills to come up with simple and actionable solutions.
  • Ambition to succeed and progress

What you'll do

  • Collaborate with the leadership team to develop formal processes and documentation to support the ongoing implementation of Pendula for our customers
  • Lead multiple technical software implementation projects simultaneously, providing direction, training, motivation and setting performance standards to achieve the team and business objectives.
  • On-time delivery of projects that involve the integration of our customers' source systems (CRMs, Billing, CDPs etc.) into the Pendula platform.
  • Work closely with customers to ensure configuration meets their specific requirements
  • Work with the technical lead to drive the design of solutions, ensuring that customer deliverables are met and aligned to the architectural direction of the platform
  • Own all operational aspects of projects including identifying issues and troubleshooting
  • Lead quality initiatives to improve the delivery of service levels

What you'll have

  • Software Project Management experience
  • Experience in Technical Leadership, Solution Architecture and providing design direction to project teams.
  • Ability to establish and manage stakeholder relationships.
  • Strong working experience and knowledge of leading cloud-based platforms and architectures such as Salesforce, Zendesk, Microsoft Dynamics or others
  • Proven experience delivering software projects using Agile
  • Working knowledge of integrating cloud platforms will be looked upon favourably

Additional benefits

We know great office banter can only go so far. We love our people, and our people love working here, but benefits help!

Does this sound like you?

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By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.

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