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Integrations Delivery Lead

Full time
Brisbane or Remote

About Pendula

Pendula is a Retention Delivery Platform empowering brands to shift their customer communications from broadcast to conversation. We allow everyday users to create two-way conversations with their customers using drag and drop functionality, without the need for any developer experience. We’re here to be at the heart of every customer conversation, and create value for businesses all over the world who struggle to manage their customer journey consistently at scale.

Our culture

We’re passionate about our product and customers and everything we do is underpinned with integrity: we don’t rip people off, take shortcuts and we only make good products that people need.

Which also sums up how we treat each other. On top of all of that, we’re a bunch of lovely humans who listen and support each other and our customers. We treat everyone as equals and communicate our shared vision regularly.

The role

This is an exciting greenfield opportunity which requires someone to lead the integrations strategy and take into account customer needs, competitor offerings and industry trends. You will work closely with the product management team to define requirements for integrations and connectors and be responsible for selecting the most appropriate iPaaS to use.

About you

This role requires someone who has an entrepreneurial approach and is excited to create a new and business critical area within the engineering team. You will be a seasoned leader with the ability and experience to build relationships with senior leaders and engineers and have strong communication and collaboration skills.

What you'll do

  • Defining the integrations strategy.
  • Defining processes and standards for the integrations team and ensuring they are followed.
  • Managing and leading the integrations team, including hiring, training, and performance management.
  • Collaborating with other teams, including product management, engineering, and customer support, to ensure successful delivery of integrations and connectors.
  • Continuously monitoring and improving the time to deliver and cost per integration / connector.

What you'll have

  • Deep knowledge of at least one major CRM (e.g. Salesforce, Dynamics, SAP).
  • Ability to analyse complex technical and business requirements and make sound decisions.
  • Experience working in an agile development environment.
  • At least 5 years of experience in integrations, with at least 2 years in a leadership role.
  • Experience managing offshore teams.
  • Experience selecting an iPaaS and integrating it into a SaaS platform.
  • Bachelor's degree in Computer Science, Information Systems, or a related field.

Additional benefits

We know great office banter can only go so far. We love our people, and our people love working here, but benefits help!

Does this sound like you?

apply now
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