Actionability & read rates
Pendula leverages existing communication channels, allowing you to respond to customers on platforms they already use, ensuring they both see and action your messages.
Customer experience (CX) & engagement
Guarantee your best customer experience yet by using Pendula to deliver personalised, consistent and on-brand dialogue.
Data visibility & spam control
Pendula provides complete oversight in easy to use reporting and dashboards. This also makes it simple to define rules according to your communication strategy.
Data cleansing & reduced bounce rates
Automated cleansing of contact information helps to prevent failed communications.
Pendula is a certified OEM ISV partner and is available on the Salesforce AppExchange. If you’re using Salesforce to manage a your business communications and billing, contact us to learn more about how Pendula can help automate customer communications and lower your cost to serve.
- The Pendula Console can sit on any object on Salesforce. Harness the breadth and flexibility of Pendula in any Salesforce configuration.
- Features include free text capability, inbound message log, sender identification and timestamp.
- Master billing data is enriched with operational communication history
- As it operates exactly like a smartphone, the Console is intuitive and requires no staff training.
- All messages are stored as an activity record, creating a single point of contact for all prospects and customers.