Zuora is the world’s leading provider of billing, commerce and finance solutions for the Subscription Economy™.
Zuora is the world’s only subscription order-to-cash platform that makes it easier for companies to manage ongoing subscription relationships and keep up with fast-changing go-to-market strategies.
Pendula enables two-way communications with your subscribers natively from Zuora, via SMS, email, instant social messaging, fax and post. When used within Zuora, Pendula helps businesses build loyalty, reduce churn, minimise financial risk through automated communication and deliver their best subscription experience yet.
Leverage existing channels and back end systems with Pendula. Proactively mitigate negative events and reward subscriber loyalty from within the Zuora platform.
Don’t make your subscribers login to a portal or download an app for critical comms. Engagements are scheduled or triggered on any field change in the Zuora platform.
Add contextual communication history to master billing data. Leverage this data for subscriber segmentation and insights.
Ensure your financial policies, dunning processes and external regulations are adhered to through automation and oversight.
Subscriber expectations grow in tandem with service quality. Luckily, there are countless opportunities to delight. Pendula uses the data residing in Zuora to ensure you can recognise negative events and mitigate them, while identifying positive events and promoting them.
When it comes to recurring revenue, subscriber retention is equally as important as subscriber acquisition (and cheaper). Don’t give them a reason to cancel their subscription.
Subscriptions expose new financial risks due to the increased volume of collections and credit cards.