Zuora | Pendula Zuora | Pendula

The only configurable two-way communication solution native to Zuora

Pendula extends your capability on the Zuora billing platform, allowing you to engage customers at every step of the subscription lifecycle. Build loyalty, reduce churn, minimise financial risk through automated communication, and deliver their best subscription experience yet.

The Subscription Experience Platform

Ensure loyal subscribers all day, every day at scale

The subscription experience is much like a personal relationship: it requires clear, consistent and contextual communication. Pendula’s conversation and workflow engines deliver automation, simplicity and speed across every stage of the customer experience lifecycle.

Zuora is the world’s only subscription order-to-cash platform that makes it easier for companies to manage ongoing subscription relationships and keep up with fast-changing go-to-market strategies.

Send one-off or repeating outbound campaigns. Inbound conversations can trigger any workflow in Zuora, based on any criteria, to renew, amend and service a customer’s subscription.

Customer growth

Sales, acquisition, and up-sells with Pendula for Zuora

Easily configure simple customer flows with our intuitive interface. Create a product in Zuora and take it to market with Pendula in 15 minutes.

Operational efficiency and speed

Get things done in a large and complex organisation

Automate the entire collections process in a single screen, and catch credit cards before they expire, saving your collections team months of chasing

What is the impact?

Loyal and engaged subscribers

Build loyalty through engagement by mitigating negative events, and promoting positive events.

Continually optimise communications with demographic, seasonal, utilization and location-based strategies.

Get us on the Connect Marketplace

Pendula sits within your Zuora instance, and is available directly from the Connect Marketplace. We are a certified Zuora partner and OEM ISV.

Go To Connect Marketplace

Learn how our customers are using Pendula with Zuora to deliver a better customer experience and lower their cost to serve.