The average number of apps used by consumers is 27†. This figure has remained unchanged for the past five years. Pendula leverages existing platforms and communications channels to ensure customers both see and action your messages.
We support two-way communication across SMS, email, social instant messenger and fax. We also enable outbound post.
SMS has an average open rate of 98%†. Your customers expect you to be available, all the time, on the channel of their choice. Pendula enables you to automatically respond to your customers on platforms they use consistently to help drive actionability.
† Statista, 2018
Organizations have invested heavily in back end systems to store and manage customer data. Often this data is accessible only through a service centre, application or customer portal.
Pendula’s Natural Language Processing (NLP) algorithm analyses, classifies and automatically actions inbound customer communications.
Messages can be sent via any channel direct from your CRM or billing system.
Inbound capture of messages from any channel by your CRM or billing system.
Inbound communications then trigger automated actions or contextual responses.
An organisation’s success is increasingly linked to its understanding of their customers. We have partnered with industry leading cloud technology platforms whose focus is enabling organisations to deliver exceptional Customer Experience.
Is your platform of choice not supported? Let us know.
