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Next-gen Customer Engagement

Unify any data, orchestrate journeys, and engage across channels with Pendula’s all‑in‑one customer engagement platform.

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Powering engagement for leading brands

Engage smarter, scale faster.

Modern customers want conversations, not broadcasts. With Pendula, you’re able to sync your tools and data in minutes to build journeys powered by AI and real-time insights, so you can deliver experiences that convert and retain.

AI AGENTS

integrations

multi-channel messaging

journey orchestration

ai decisioning

unlock data

Agentic AI

Supercharge your business with AI Agents

Delivering personalised, predictive, and scalable experiences, Pendula AI Agents transform how your teams connect with customers 24/7.

AI AGENTS

Limitless Integrations

Break down data silos and build next-level user journeys

Build meaningful conversations with your customers, where they're at. Limitless access to relevant data points provides enriched context.

integrations hub

Multi-channel Messaging

Engage customers their way, across any channel

Design intelligent and adaptive two-way communications with individual customers, at scale for unsurpassed relationships and lifelong loyalty.

engagement hub

Journey Orchestration

Automate conversations with a no-code builder made for marketers

The only limits to better customer journeys should be the boundaries of your creative thinking. Drag and drop integrations, channels and data to build in minutes, not months.

experience & Workflow studio

Pendula AI

Real-time decisions, for real-time results

Tired of slow, costly decision-making? Pendula’s AI Decisioning delivers instant, ROI-focused insights that scale effortlessly. It’s smart, affordable, and slots right into your stack—no fuss, just impact.

AI Decisioning

Smash Data Silos

Revolutionise the way you unify and activate your customer data

Do more with the data you already have access to – and activate customer journeys in seconds. Avoid integration costs and complexities with a simple and reliable data upload.

customer data suite

Trusted by marketing and CX teams to deliver results.

Join the brands using Pendula to create conversations customers love.

"Pendula's user-friendly flow builder, diverse data suites, and regular updates make it invaluable. They help us at automating operational tasks, enhancing lead generation, and fostering better customer engagement."

Raucheen S., Head of Customer Lifecycle

26%

increase in share of customers using multiple services

2%

reduction of churn rates

read all success stories

"Pendula took the burden off our shoulders—automating business process and streamlining workflows so we could manage customer communications effortlessly. It’s given us the breathing room to focus on delivering exceptional care to our clients."

Simon B., Chief Information Officer

43%

reply rate for nurture comms

20%

increase in survey responses

read all success stories

“We deal with a lot of interactions which are short and quick transactions through automation, it’s allowed messages to be continually sent without the consultant needing to take a look at the record.”

Wei T., co-foundeR

37%

in inbound call volumes for consultants

30%

reduction in average inbound call-time

read all success stories

“Email and phone calls weren’t getting us the results we needed, but many students have mobile phones. So if you want to get in touch with them, you send them an SMS, they write back with a text, it’s pretty engaging and in real-time.”

Jenna B., Chief executive officer

82%

login rates from students on a monthly basis

35%

increase in active users for new enrolments within the first 7 days

read all success stories

How we help

Proven results to deliver value quickly and consistently

boost revenue

64%

increase in upsells per user

Grow Loyalty

25%

decrease in churn rates

Optimise Onboarding

50%

decrease in supports calls

Elevate Experiences

69%

increase in customer satisfaction

Hear what our customers have to say

g2 badge - high performer spring 2025 asia pacific

4.5 star rating

5 star rating

view all g2 reviews

Pendula resources

guide

SMS swing guide: 15+ use cases to set your campaigns in motion

view now

webinar

Practical AI: Where and how does it fit in your customer journey?

watch now

blog

AI Agents vs. Chatbots: What’s the difference?

view our latest resources

FAQs

It’s time to elevate your customer engagement strategy

With Pendula, customer engagement isn’t just a function — it’s a competitive advantage. Our next-generation platform empowers your business to deliver personalised, dynamic experiences that drive loyalty and growth.  

Start your journey with Pendula today. Let’s redefine how you connect with your customers and set a new standard for engagement excellence.

get started

creative visual graphic of text messages with a person smiling



This is Pendula

















Next-gen Customer Engagement

Powering engagement for leading brands

Engage smarter, scale faster.

Agentic AI

Supercharge your business with AI Agents

Delivering personalised, predictive, and scalable experiences, Pendula AI Agents transform how your teams connect with customers 24/7.

Limitless Integrations

Break down data silos and build next-level user journeys

Build meaningful conversations with your customers, where they're at. Limitless access to relevant data points provides enriched context.

Multi-channel Messaging

Engage customers their way, across any channel

Design intelligent and adaptive two-way communications with individual customers, at scale for unsurpassed relationships and lifelong loyalty.

Journey Orchestration

Automate conversations with a no-code builder made for marketers

The only limits to better customer journeys should be the boundaries of your creative thinking. Drag and drop integrations, channels and data to build in minutes, not months.

Pendula AI

Real-time decisions, for real-time results

Tired of slow, costly decision-making? Pendula’s AI Decisioning delivers instant, ROI-focused insights that scale effortlessly. It’s smart, affordable, and slots right into your stack—no fuss, just impact.

Smash Data Silos

Revolutionise the way you unify and activate your customer data

Do more with the data you already have access to – and activate customer journeys in seconds. Avoid integration costs and complexities with a simple and reliable data upload.

Trusted by marketing and CX teams to deliver results.

drive growth

Scale Support

Reduce Workload

Increase Engagement

"Pendula's user-friendly flow builder, diverse data suites, and regular updates make it invaluable. They help us at automating operational tasks, enhancing lead generation, and fostering better customer engagement."

Raucheen S., Head of Customer Lifecycle

26%

increase in share of customers using multiple services

2%

reduction of churn rates

"Pendula took the burden off our shoulders—automating business process and streamlining workflows so we could manage customer communications effortlessly. It’s given us the breathing room to focus on delivering exceptional care to our clients."

Simon B., Chief Information Officer

43%

reply rate for nurture comms

20%

increase in survey responses

“We deal with a lot of interactions which are short and quick transactions ­through automation, it’s allowed messages to be continually sent without the consultant needing to take a look at the record.”

Wei T., co-foundeR

37%

in inbound call volumes for consultants

30%

reduction in average inbound call-time

“Email and phone calls weren’t getting us the results we needed, but many students have mobile phones. So if you want to get in touch with them, you send them an SMS, they write back with a text, it’s pretty engaging and in real-time.”

Jenna B., Chief executive officer

82%

login rates from students on a monthly basis

35%

increase in active users for new enrolments within the first 7 days

How we help

boost revenue

64%

increase in upsells per user

Grow Loyalty

25%

decrease in churn rates

Optimise Onboarding

50%

decrease in supports calls

Elevate Experiences

69%

increase in customer satisfaction

Hear what our customers have to say

4.5 star rating

5 star rating

Pendula resources

guide

SMS swing guide: 15+ use cases to set your campaigns in motion

webinar

“We deal with a lot of interactions which are short and quick transactions through automation, it’s allowed messages to be continually sent without the consultant needing to take a look at the record.”