Next-gen Customer Engagement

Unify any data, orchestrate journeys, and engage across channels with Pendula’s all‑in‑one customer engagement platform.

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Powering engagement for leading brands

Engage smarter, scale faster.

Modern customers want conversations, not broadcasts. With Pendula, you’re able to sync your tools and data in minutes to build journeys powered by AI and real-time insights, so you can deliver experiences that convert and retain.

AI AGENTS

integrations

multi-channel messaging

journey orchestration

ai decisioning

unlock data

Agentic AI

Supercharge your business with AI Agents

Delivering personalised, predictive, and scalable experiences, Pendula AI Agents transform how your teams connect with customers 24/7.

AI AGENTS

Limitless Integrations

Break down data silos and build next-level user journeys

Build meaningful conversations with your customers, where they're at. Limitless access to relevant data points provides enriched context.

integrations hub

Multi-channel Messaging

Engage customers their way, across any channel

Design intelligent and adaptive two-way communications with individual customers, at scale for unsurpassed relationships and lifelong loyalty.

engagement hub

Journey Orchestration

Automate conversations with a no-code builder made for marketers

The only limits to better customer journeys should be the boundaries of your creative thinking. Drag and drop integrations, channels and data to build in minutes, not months.

experience & Workflow studio

Pendula AI

Real-time decisions, for real-time results

Tired of slow, costly decision-making? Pendula’s AI Decisioning delivers instant, ROI-focused insights that scale effortlessly. It’s smart, affordable, and slots right into your stack—no fuss, just impact.

AI Decisioning

Smash Data Silos

Revolutionise the way you unify and activate your customer data

Do more with the data you already have access to – and activate customer journeys in seconds. Avoid integration costs and complexities with a simple and reliable data upload.

customer data suite

"Pendula has enabled us to be able to send out automated and personalised SMS campaigns based on customer behaviour and different stages through the customer journey. So easy to use with their drag-and-drop functionality."

STEPH Collis, Head of marketing

"As a business, we'd come to the conclusion that we needed to be wowing our customers all the time, and Pendula is a tool that directly meets that need. It was a customer-driven initiative and we're seeing customer results."

brad hoyle, operational excellence manager

"Pendula is simply amazing: easy, highly customisable, and ready to connect to external platforms and CRMs. Support is always ready to jump into action quickly when we have any doubts. No issues!"

Leo Di muccio, Salesforce Administrator

“We chose to manage our customer engagement strategy with Pendula because the team weren't afraid to challenge us and our ideas, in order to better achieve our goals.”

Mark Fazio, Co-ceo

"Top notch customer service! Every time we had a question, our representative has been incredibly responsive and friendly. Plus, Pendula has proven to be a reliable and user-friendly platform, making it much easier to keep our customer communications organised and consistent."

Paula Tomovic, Salesforce Admin

"Pendula is a powerful engagement tool that has boosted our client communication effectiveness, ensuring the right message reaches the right audience at the perfect time, significantly improving our engagement rates."

monica Tolentino, Head of Client Experience

"Pendula is very reliable for timely customer communications and gives us the ability for two-way personal comms with agents. And if something isn't quite right, you know you'll be backed and supported in a timely manner by quality people. Peace of mind is important."

leigh Grigaliunas, Salesforce Functional Consultant

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read customer stories

Trusted by marketing and CX teams to deliver results.

Join the brands using Pendula to create conversations customers love.

"Pendula's user-friendly flow builder, diverse data suites, and regular updates make it invaluable. They help us at automating operational tasks, enhancing lead generation, and fostering better customer engagement."

Raucheen S., Head of Customer Lifecycle

26%

increase in share of customers using multiple services

2%

reduction of churn rates

read all success stories

"Pendula took the burden off our shoulders—automating business process and streamlining workflows so we could manage customer communications effortlessly. It’s given us the breathing room to focus on delivering exceptional care to our clients."

Simon B., Chief Information Officer

43%

reply rate for nurture comms

20%

increase in survey responses

read all success stories

“We deal with a lot of interactions which are short and quick transactions through automation, it’s allowed messages to be continually sent without the consultant needing to take a look at the record.”

Wei T., co-foundeR

37%

in inbound call volumes for consultants

30%

reduction in average inbound call-time

read all success stories

“Email and phone calls weren’t getting us the results we needed, but many students have mobile phones. So if you want to get in touch with them, you send them an SMS, they write back with a text, it’s pretty engaging and in real-time.”

Jenna B., Chief executive officer

82%

login rates from students on a monthly basis

35%

increase in active users for new enrolments within the first 7 days

read all success stories

How we help

Proven results to deliver value quickly and consistently

boost revenue

64%

increase in upsells per user

Grow Loyalty

25%

decrease in churn rates

Optimise Onboarding

50%

decrease in supports calls

Elevate Experiences

69%

increase in customer satisfaction

Hear what our customers have to say

4.5 star rating

5 star rating

view all g2 reviews

Pendula resources

guide

SMS swing guide: 15+ use cases to set your campaigns in motion

view now

webinar

Practical AI: Where and how does it fit in your customer journey?

watch now

blog

AI Agents vs. Chatbots: What’s the difference?

FAQs

It’s time to elevate your customer engagement strategy

With Pendula, customer engagement isn’t just a function — it’s a competitive advantage. Our next-generation platform empowers your business to deliver personalised, dynamic experiences that drive loyalty and growth.  

Start your journey with Pendula today. Let’s redefine how you connect with your customers and set a new standard for engagement excellence.

get started

creative visual graphic of text messages with a person smiling

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This is Pendula

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













Next-gen Customer Engagement

Next-gen Customer Engagement

Powering engagement for leading brands

Engage smarter, scale faster.

Agentic AI

Supercharge your business with AI Agents

Delivering personalised, predictive, and scalable experiences, Pendula AI Agents transform how your teams connect with customers 24/7.

Limitless Integrations

Break down data silos and build next-level user journeys

Build meaningful conversations with your customers, where they're at. Limitless access to relevant data points provides enriched context.

Multi-channel Messaging

Engage customers their way, across any channel

Design intelligent and adaptive two-way communications with individual customers, at scale for unsurpassed relationships and lifelong loyalty.

Journey Orchestration

Automate conversations with a no-code builder made for marketers

The only limits to better customer journeys should be the boundaries of your creative thinking. Drag and drop integrations, channels and data to build in minutes, not months.

Pendula AI

Real-time decisions, for real-time results

Tired of slow, costly decision-making? Pendula’s AI Decisioning delivers instant, ROI-focused insights that scale effortlessly. It’s smart, affordable, and slots right into your stack—no fuss, just impact.

Smash Data Silos

Revolutionise the way you unify and activate your customer data

Do more with the data you already have access to – and activate customer journeys in seconds. Avoid integration costs and complexities with a simple and reliable data upload.

"Pendula has enabled us to be able to send out automated and personalised SMS campaigns based on customer behaviour and different stages through the customer journey. So easy to use with their drag-and-drop functionality."

STEPH Collis, Head of marketing

"As a business, we'd come to the conclusion that we needed to be wowing our customers all the time, and Pendula is a tool that directly meets that need. It was a customer-driven initiative and we're seeing customer results."

brad hoyle, operational excellence manager

"Pendula is simply amazing: easy, highly customisable, and ready to connect to external platforms and CRMs. Support is always ready to jump into action quickly when we have any doubts. No issues!"

Leo Di muccio, Salesforce Administrator

“We chose to manage our customer engagement strategy with Pendula because the team weren't afraid to challenge us and our ideas, in order to better achieve our goals.”

Mark Fazio, Co-ceo

"Top notch customer service! Every time we had a question, our representative has been incredibly responsive and friendly. Plus, Pendula has proven to be a reliable and user-friendly platform, making it much easier to keep our customer communications organised and consistent."

Paula Tomovic, Salesforce Admin

"Pendula is a powerful engagement tool that has boosted our client communication effectiveness, ensuring the right message reaches the right audience at the perfect time, significantly improving our engagement rates."

monica Tolentino, Head of Client Experience

"Pendula is very reliable for timely customer communications and gives us the ability for two-way personal comms with agents. And if something isn't quite right, you know you'll be backed and supported in a timely manner by quality people. Peace of mind is important."

leigh Grigaliunas, Salesforce Functional Consultant





Trusted by marketing and CX teams to deliver results.

drive growth

Scale Support

Reduce Workload

Increase Engagement

"Pendula's user-friendly flow builder, diverse data suites, and regular updates make it invaluable. They help us at automating operational tasks, enhancing lead generation, and fostering better customer engagement."

Raucheen S., Head of Customer Lifecycle

26%

increase in share of customers using multiple services

2%

reduction of churn rates

"Pendula took the burden off our shoulders—automating business process and streamlining workflows so we could manage customer communications effortlessly. It’s given us the breathing room to focus on delivering exceptional care to our clients."

Simon B., Chief Information Officer

43%

reply rate for nurture comms

20%

increase in survey responses

“We deal with a lot of interactions which are short and quick transactions ­through automation, it’s allowed messages to be continually sent without the consultant needing to take a look at the record.”

Wei T., co-foundeR

37%

in inbound call volumes for consultants

30%

reduction in average inbound call-time

“Email and phone calls weren’t getting us the results we needed, but many students have mobile phones. So if you want to get in touch with them, you send them an SMS, they write back with a text, it’s pretty engaging and in real-time.”

Jenna B., Chief executive officer

82%

login rates from students on a monthly basis

35%

increase in active users for new enrolments within the first 7 days

How we help

boost revenue

64%

“We deal with a lot of interactions which are short and quick transactions through automation, it’s allowed messages to be continually sent without the consultant needing to take a look at the record.”