Telco & MVNOs

Engage smarter, retain longer with personalised customer journeys

Pendula’s customer engagement platform empowers MVNOs to deliver customer experiences that reduce churn, increase renewals, and unlock millions in upsell revenue—independent of MNO infrastructure. Build stronger connections and drive growth with intelligent, data-driven engagement.

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A happy customer engaging with a Pendula powered automated plan renewal SMS

Powering engagement for leading Telco and MVNOs

The Pendula MVNO advantage

Pendula helps to crush common MVNO challenges—slashing churn, boosting revenue, and igniting engagement in a competitive market.

$3.1M

Revenue saved with smarter engagement

10%

Churn reduction with targeted journeys

30%

Campaign engagement uplift with automation

Smash Limitations

Overcome MNO dependency with standout engagement

Break free from MNO limitations by delivering exceptional customer experiences that set you apart. Pendula’s two-way SMS and email journeys create branded, engaging touchpoints, that help you achieve over 30% campaign engagement and 16% higher conversion rates. Automate welcome messages, loyalty offers, and service updates to build trust and differentiate your MVNO.

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Personalised onboarding campaigns.

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Multi-channel loyalty journeys.

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Real-time customer feedback loops.

Pendula's streamlined workflow gets you to sending a personalised SMS in no time.

A customer positively interacting with a Pendula powered win-back SMS customer flow

Amplify Revenue

Maximise thin margins with cost‑efficient automation

Boost revenue and cut costs in a low-margin market. With Pendula, you can streamline operations and drive upsells, with customers achieving a 64% ARPU increase and even matching a month’s upsells in just 9 days. From targeted data bundles to streamlined billing, Pendula optimises every touchpoint for efficiency and ROI.

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Automated upsell campaigns.

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Simplified billing notifications.

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Data-driven campaign analytics.

Ignite Loyalty

Slash customer churn with personalised retention

Keep customers loyal in a crowded market with tailored engagement. Pendula has powered ten of thousands of renewals, cut churn by 15%, and saved over $3 million in revenue for customers. Automate loyalty deals, reactivation prompts, and churn-risk alerts to drive retention and revenue.

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Targeted loyalty offers.

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Automated reactivation journeys.

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Predictive churn analytics.

A customer texting back their feedback as a response to a Pendula powered VOC SMS campaign

Pendula can generate timely reminders for both your business and your customer, targeting the moments that matter.

Streamline Growth

Power up 5G and IoT with seamless automation

Embrace 5G and IoT without operational strain. Pendula helps streamline everything from e-SIM activations to device management, boosting renewals and reactivating customers 5 days faster than competitors. Launch 5G plans and IoT services with confidence, supported by integrations with Salesforce and SAP.

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e-SIM activation workflows.

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Real-time IoT usage alerts.

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Scalable 5G campaign orchestration.