Use one number to communicate with your entire customer base
Customers expect to be able to get in touch with you as easily as possible.
With support in 140+ countries, Pendula has you covered wherever your customers are.
Contextually aware replies
Global keyword limits and crossed-wires are a thing of the past. Use as many instances of the same keyword, across all of your journeys, assured that customer replies will always follow the right path and be understood in context of the conversation.
Always rest assured you’re using the right information when communicating with your customers. Use our merge field selector to find flows; of which you can use an unlimited amount during a flow.
Manually, or with intelligence, you can escalate cases that need attention, and even get a human involved with the console.
You aren’t limited to text — use emojis and non-gsm characters to engage your customer base. Stay informed on when best to use emojis
Handle unexpected responses and disruptions
There are some conversations that need to be human to human. You can choose to communicate with your customers, one-to-one, via the Pendula Console at any time.