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It’s time to become customer obsessed

Georgia White, Head of Product

Understanding your customers as intimately as possible is more critical now than ever, with 97% of global consumers considering customer service as an important factor in choosing a product or service.

Insights

Watch our most recent webinars

Deliver Tailored Subscription Experiences

Turn your subscription experience into a monetisation engine.

Webinar

NDIS - Evolving to a client focused experience

Regardless of what stage you're at in your digital evolution, this session will be insightful and candid as our speakers share their experiences and learnings through a constantly evolving care environment.

Webinar

Transform your digital strategy to increase student admissions & retention

Regardless of what stage you're in your digital evolution, this session will be insightful and candid as our speakers share war stories and learnings through a constantly evolving environment.

Webinar

Utilising SMS to Harness the Power of Personalisation

Utilising 2-way SMS and leveraging your existing Salesforce data, we look at three real-world case studies where customers have reaped the benefits with a multi-channel approach when engaging their customers to drive tangible business value.

Webinar

Latest posts

It’s time to become customer obsessed

Georgia White, Head of Product
Insights
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It’s time to become customer obsessed

Georgia White, Head of Product
Insights
read more

You’ve got to walk before you run: This is why doing the simple things well rocks

Ben Albrecht, Head of Customer
Insights
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You’ve got to walk before you run: This is why doing the simple things well rocks

Ben Albrecht, Head of Customer
Insights
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Farm, don’t hunt: what our own research tells us about a successful cross-sell and upsell strategy

Alex Colvin, CEO
Insights
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Farm, don’t hunt: what our own research tells us about a successful cross-sell and upsell strategy

Alex Colvin, CEO
Insights
read more

This is why 78% of customers would rather you gave them options for customer service

Alex Train, COO
Insights
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This is why 78% of customers would rather you gave them options for customer service

Alex Train, COO
Insights
read more

Infographic: Automated vs Manual Communications

Alex Train, COO
Product
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Infographic: Automated vs Manual Communications

Alex Train, COO
Product
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Stress-free compliance for US subscription businesses with Pendula

Product
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Stress-free compliance for US subscription businesses with Pendula

Product
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Will A2P be SMS for business’ lifeline?

Alex Train, COO
Insights
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Will A2P be SMS for business’ lifeline?

Alex Train, COO
Insights
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Will OTT messaging spell the death of SMS?

Alex Train, COO
Insights
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Will OTT messaging spell the death of SMS?

Alex Train, COO
Insights
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Omnichannel communication: the new channel hopping

Alex Train, COO
Insights
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Omnichannel communication: the new channel hopping

Alex Train, COO
Insights
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Featured collection: Insight spotlight

This is why 78% of customers would rather you gave them options for customer service

Alex Train, COO

Engaged, happy customers are more likely to stay yours, and with that, comes the chance to up-sell and cross-sell to them utilising these same techniques!

Insights

Farm, don’t hunt: what our own research tells us about a successful cross-sell and upsell strategy

Alex Colvin, CEO

Insights