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Scary customer experience stories ....5 Things that will make modern customers scream

Insights

Watch our most recent webinars

Learn how to win and increase customer lifetime value

Prioritise customers who are already spending their money with you.

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NDIS - Evolving to a client focused experience

Regardless of what stage you're at in your digital evolution, this session will be insightful and candid as our speakers share their experiences and learnings through a constantly evolving care environment.

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Transform your digital strategy to increase student admissions & retention

Regardless of what stage you're in your digital evolution, this session will be insightful and candid as our speakers share war stories and learnings through a constantly evolving environment.

Webinar

Utilising SMS to harness the power of personalisation

Utilising 2-way SMS and leveraging your existing Salesforce data, we look at three real-world case studies where customers have reaped the benefits with a multi-channel approach when engaging their customers to drive tangible business value.

Webinar

Latest posts

Scary customer experience stories ....5 Things that will make modern customers scream

Insights
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Scary customer experience stories ....5 Things that will make modern customers scream

Insights
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Will OTT messaging spell the death of SMS?

Insights
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Will OTT messaging spell the death of SMS?

Insights
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This is why 78% of customers would rather you gave them options for customer service

Insights
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This is why 78% of customers would rather you gave them options for customer service

Insights
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It’s time to become customer obsessed

Insights
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It’s time to become customer obsessed

Insights
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Extend the retail holiday season with 2-way proactive customer retention

Rick Lanman, Strategic Sales Director
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Extend the retail holiday season with 2-way proactive customer retention

Rick Lanman, Strategic Sales Director
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Leveraging AI for Business Success: 7 Steps To Implement a Strategic Approach to ChatGPT

Insights
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Leveraging AI for Business Success: 7 Steps To Implement a Strategic Approach to ChatGPT

Insights
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Pendula Retained 2023 - Event Roundup and Highlights

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Pendula Retained 2023 - Event Roundup and Highlights

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Why Automated Multichannel Marketing is Key for Customer Retention in 2024

Insights
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Why Automated Multichannel Marketing is Key for Customer Retention in 2024

Insights
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Don’t sleep on SMS! Why Texts are the Underdog of the Electronic Messaging World

Rick Lanman, Strategic Sales Director
Insights
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Don’t sleep on SMS! Why Texts are the Underdog of the Electronic Messaging World

Rick Lanman, Strategic Sales Director
Insights
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The Essential Guide to Marketing Personalisation

Patrick Tang, Head of Presales
Insights
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The Essential Guide to Marketing Personalisation

Patrick Tang, Head of Presales
Insights
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Latest posts

Scary customer experience stories ....5 Things that will make modern customers scream

Insights
read more

Retaining ASEAN Customers in 2023 and Beyond: Why Automated Multichannel Marketing is Key

William Fu, Sales, Asia
Insights
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Consolidating your MarTech Stack: Why a Next Gen CEP is the Smarter Marketers choice for Maximum ROI

Insights
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Leveraging AI for Business Success: 7 Steps To Implement a Strategic Approach to ChatGPT

Insights
read more

Pendula Retained 2023 - Event Roundup and Highlights

read more

The Essential Guide to Marketing Personalisation

Patrick Tang, Head of Presales
Insights
read more

Why Automated Multichannel Marketing is Key for Customer Retention in 2024

Insights
read more

Don’t sleep on SMS! Why Texts are the Underdog of the Electronic Messaging World

Rick Lanman, Strategic Sales Director
Insights
read more

7 trends shaping the future of consumer engagement

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Student Retention in 2023: A Modern Ghost Story

Insights
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The benefits of a high customer retention rate for customer growth and loyalty

Patrick Tang, Head of Presales
Insights
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10 customer retention strategies for 2023 and beyond

Greg Cullen, CRO
Insights
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Proactive retention to drive growth in an economic downturn

Greg Cullen, CRO
Insights
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Extend the retail holiday season with 2-way proactive customer retention

Rick Lanman, Strategic Sales Director
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Businesses focused on customer retention will survive an economic downturn

Greg Cullen, CRO
Insights
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This is why 78% of customers would rather you gave them options for customer service

Insights
read more

Farm, don’t hunt: what our own research tells us about a successful cross-sell and upsell strategy

Alex Colvin, CEO
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You’ve got to walk before you run: this is why doing the simple things well rocks

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It’s time to become customer obsessed

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Infographic: Automated vs manual communications

Product
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Stress-free compliance for US subscription businesses with Pendula

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Will OTT messaging spell the death of SMS?

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Will A2P be SMS for business’ lifeline?

Insights
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Omnichannel communication: the new channel hopping

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How a customer engagement platform builds brand loyalty

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Customer churn in banking and fintech: how to reduce it

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Featured collection: Insight spotlight

Scary customer experience stories ....5 Things that will make modern customers scream

Insights

Retaining ASEAN Customers in 2023 and Beyond: Why Automated Multichannel Marketing is Key

William Fu, Sales, Asia

This article explains why a convincing and effective multichannel marketing strategy, leveraged by automation is key for retaining ASEAN customers in 2024 and beyond

Insights