blog

Spotlight on Insights

This is why 78% of customers would rather you gave them options for customer service

Ben Albrecht, Head of Customer

Engaged, happy customers are more likely to stay yours, and with that, comes the chance to up-sell and cross-sell to them utilising these same techniques!

Businesses focused on customer retention will survive an economic downturn

Greg Cullen, CRO
Insights
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Businesses focused on customer retention will survive an economic downturn

Greg Cullen, CRO
Insights
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It’s time to become customer obsessed

Georgia White, Head of Product
Insights
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It’s time to become customer obsessed

Georgia White, Head of Product
Insights
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You’ve got to walk before you run: This is why doing the simple things well rocks

Ben Albrecht, Head of Customer
Insights
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You’ve got to walk before you run: This is why doing the simple things well rocks

Ben Albrecht, Head of Customer
Insights
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Farm, don’t hunt: what our own research tells us about a successful cross-sell and upsell strategy

Alex Colvin, CEO
Insights
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Farm, don’t hunt: what our own research tells us about a successful cross-sell and upsell strategy

Alex Colvin, CEO
Insights
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Will A2P be SMS for business’ lifeline?

Ben Albrecht, Head of Customer
Insights
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Will A2P be SMS for business’ lifeline?

Ben Albrecht, Head of Customer
Insights
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Will OTT messaging spell the death of SMS?

Ben Albrecht, Head of Customer
Insights
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Will OTT messaging spell the death of SMS?

Ben Albrecht, Head of Customer
Insights
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Learn How to Win and Increase Customer Lifetime Value

Prioritise customers who are already spending their money with you.
June 15, 2022
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Learn How to Win and Increase Customer Lifetime Value

Prioritise customers who are already spending their money with you.
June 15, 2022
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Deliver Tailored Subscription Experiences

Turn your subscription experience into a monetisation engine.
October 22, 2021
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Deliver Tailored Subscription Experiences

Turn your subscription experience into a monetisation engine.
October 22, 2021
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The Subscriber Experience

Learn why Subscription Factory has partnered with Pendula, how we make your Zuora life easier, and how we help provide great subscriber experiences!
October 8, 2020
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The Subscriber Experience

Learn why Subscription Factory has partnered with Pendula, how we make your Zuora life easier, and how we help provide great subscriber experiences!
October 8, 2020
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Utilising SMS to Harness the Power of Personalisation

Utilising 2-way SMS and leveraging your existing Salesforce data, we look at three real-world case studies where customers have reaped the benefits with a multi-channel approach when engaging their customers to drive tangible business value.
May 13, 2021
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Utilising SMS to Harness the Power of Personalisation

Utilising 2-way SMS and leveraging your existing Salesforce data, we look at three real-world case studies where customers have reaped the benefits with a multi-channel approach when engaging their customers to drive tangible business value.
May 13, 2021
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Transform your digital strategy to increase student admissions & retention

Regardless of what stage you're in your digital evolution, this session will be insightful and candid as our speakers share war stories and learnings through a constantly evolving environment.
July 22, 2021
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Transform your digital strategy to increase student admissions & retention

Regardless of what stage you're in your digital evolution, this session will be insightful and candid as our speakers share war stories and learnings through a constantly evolving environment.
July 22, 2021
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NDIS - Evolving to a client focused experience

Regardless of what stage you're at in your digital evolution, this session will be insightful and candid as our speakers share their experiences and learnings through a constantly evolving care environment.
September 1, 2021
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NDIS - Evolving to a client focused experience

Regardless of what stage you're at in your digital evolution, this session will be insightful and candid as our speakers share their experiences and learnings through a constantly evolving care environment.
September 1, 2021
read more