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Spotlight on Insights

The benefits of a high customer retention rate for customer growth and loyalty

Patrick Tang, Head of Presales

A high customer retention rate has a number of follow-on benefits for customer engagement, loyalty and business growth. We explore these benefits and customer retention best practices to improve your customer retention rate.

10 customer retention strategies for 2023 and beyond

Greg Cullen, CRO
Insights
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10 customer retention strategies for 2023 and beyond

Greg Cullen, CRO
Insights
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Proactive retention to drive growth in an economic downturn

Greg Cullen, CRO
Insights
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Proactive retention to drive growth in an economic downturn

Greg Cullen, CRO
Insights
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Businesses focused on customer retention will survive an economic downturn

Greg Cullen, CRO
Insights
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Businesses focused on customer retention will survive an economic downturn

Greg Cullen, CRO
Insights
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Farm, don’t hunt: what our own research tells us about a successful cross-sell and upsell strategy

Alex Colvin, CEO
Insights
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Farm, don’t hunt: what our own research tells us about a successful cross-sell and upsell strategy

Alex Colvin, CEO
Insights
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You’ve got to walk before you run: this is why doing the simple things well rocks

Ben Albrecht, Head of Customer
Insights
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You’ve got to walk before you run: this is why doing the simple things well rocks

Ben Albrecht, Head of Customer
Insights
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It’s time to become customer obsessed

Georgia White, Head of Product
Insights
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It’s time to become customer obsessed

Georgia White, Head of Product
Insights
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Learn how to win and increase customer lifetime value

Prioritise customers who are already spending their money with you.
June 8, 2022
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Learn how to win and increase customer lifetime value

Prioritise customers who are already spending their money with you.
June 8, 2022
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Deliver tailored subscription experiences

Turn your subscription experience into a monetisation engine.
February 15, 2021
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Deliver tailored subscription experiences

Turn your subscription experience into a monetisation engine.
February 15, 2021
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The subscriber experience

Learn why Subscription Factory has partnered with Pendula, how we make your Zuora life easier, and how we help provide great subscriber experiences!
October 8, 2020
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The subscriber experience

Learn why Subscription Factory has partnered with Pendula, how we make your Zuora life easier, and how we help provide great subscriber experiences!
October 8, 2020
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Utilising SMS to harness the power of personalisation

Utilising 2-way SMS and leveraging your existing Salesforce data, we look at three real-world case studies where customers have reaped the benefits with a multi-channel approach when engaging their customers to drive tangible business value.
May 13, 2021
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Utilising SMS to harness the power of personalisation

Utilising 2-way SMS and leveraging your existing Salesforce data, we look at three real-world case studies where customers have reaped the benefits with a multi-channel approach when engaging their customers to drive tangible business value.
May 13, 2021
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Transform your digital strategy to increase student admissions & retention

Regardless of what stage you're in your digital evolution, this session will be insightful and candid as our speakers share war stories and learnings through a constantly evolving environment.
July 22, 2021
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Transform your digital strategy to increase student admissions & retention

Regardless of what stage you're in your digital evolution, this session will be insightful and candid as our speakers share war stories and learnings through a constantly evolving environment.
July 22, 2021
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NDIS - Evolving to a client focused experience

Regardless of what stage you're at in your digital evolution, this session will be insightful and candid as our speakers share their experiences and learnings through a constantly evolving care environment.
September 1, 2021
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NDIS - Evolving to a client focused experience

Regardless of what stage you're at in your digital evolution, this session will be insightful and candid as our speakers share their experiences and learnings through a constantly evolving care environment.
September 1, 2021
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