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Spotlight on Insights

This is why 78% of customers would rather you gave them options for customer service

Alex Train, COO

Engaged, happy customers are more likely to stay yours, and with that, comes the chance to up-sell and cross-sell to them utilising these same techniques!

It’s time to become customer obsessed

Georgia White, Head of Product
Insights
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It’s time to become customer obsessed

Georgia White, Head of Product
Insights
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You’ve got to walk before you run: This is why doing the simple things well rocks

Ben Albrecht, Head of Customer
Insights
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You’ve got to walk before you run: This is why doing the simple things well rocks

Ben Albrecht, Head of Customer
Insights
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Farm, don’t hunt: what our own research tells us about a successful cross-sell and upsell strategy

Alex Colvin, CEO
Insights
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Farm, don’t hunt: what our own research tells us about a successful cross-sell and upsell strategy

Alex Colvin, CEO
Insights
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Will A2P be SMS for business’ lifeline?

Alex Train, COO
Insights
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Will A2P be SMS for business’ lifeline?

Alex Train, COO
Insights
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Will OTT messaging spell the death of SMS?

Alex Train, COO
Insights
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Will OTT messaging spell the death of SMS?

Alex Train, COO
Insights
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Omnichannel communication: the new channel hopping

Alex Train, COO
Insights
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Omnichannel communication: the new channel hopping

Alex Train, COO
Insights
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Deliver Tailored Subscription Experiences

Turn your subscription experience into a monetisation engine.
October 22, 2021
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Deliver Tailored Subscription Experiences

Turn your subscription experience into a monetisation engine.
October 22, 2021
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The Subscriber Experience

Learn why Subscription Factory has partnered with Pendula, how we make your Zuora life easier, and how we help provide great subscriber experiences!
October 8, 2020
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The Subscriber Experience

Learn why Subscription Factory has partnered with Pendula, how we make your Zuora life easier, and how we help provide great subscriber experiences!
October 8, 2020
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Utilising SMS to Harness the Power of Personalisation

Utilising 2-way SMS and leveraging your existing Salesforce data, we look at three real-world case studies where customers have reaped the benefits with a multi-channel approach when engaging their customers to drive tangible business value.
May 13, 2021
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Utilising SMS to Harness the Power of Personalisation

Utilising 2-way SMS and leveraging your existing Salesforce data, we look at three real-world case studies where customers have reaped the benefits with a multi-channel approach when engaging their customers to drive tangible business value.
May 13, 2021
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Transform your digital strategy to increase student admissions & retention

Regardless of what stage you're in your digital evolution, this session will be insightful and candid as our speakers share war stories and learnings through a constantly evolving environment.
July 22, 2021
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Transform your digital strategy to increase student admissions & retention

Regardless of what stage you're in your digital evolution, this session will be insightful and candid as our speakers share war stories and learnings through a constantly evolving environment.
July 22, 2021
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NDIS - Evolving to a client focused experience

Regardless of what stage you're at in your digital evolution, this session will be insightful and candid as our speakers share their experiences and learnings through a constantly evolving care environment.
September 1, 2021
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NDIS - Evolving to a client focused experience

Regardless of what stage you're at in your digital evolution, this session will be insightful and candid as our speakers share their experiences and learnings through a constantly evolving care environment.
September 1, 2021
read more