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Pendula at #Subscribed19 highlights

Alex Colvin, CEO

3 minute read
June 16, 2019
You will be hearing from our Pendula people from various departments on what makes Pendula a great place to work.
Meet Alex Pribula, Product Designer
Q. Tell us about your career journey at Pendula.
I started at Pendula while I was still doing my undergrad at USYD. I started off as a part-time Junior Designer, and found a real enjoyment in not only collaborating with our design team, but also getting to know the legends behind the Pendula product itself (engineers and product peeps!). And, although I graduated soon after starting my Pendula journey, I certainly haven’t stopped learning. My interest in product design was something that was nurtured and highly encouraged by Pendula, and I soon started working on the product as a Product Designer. It’s been a fantastic experience, and super rewarding when we get to celebrate our great wins as a team. I couldn’t ask for a better place to kickstart my career in product.
Q. What do you think makes Pendula a great place to work?
As corny as it sounds, I’ve never met a better bunch. I was afraid I had rose-colored glasses on in the beginning, especially directly comparing to uni groups… but they truly are fantastic people in and out of work and it makes my day to day (and even the bumps in the road!) super enjoyable. I also like playing with all of the dogs that come into the office. Definitely not biased because of that… no no…
Q. What's your favourite thing about coming to work?
We get to work together in a super cool spot in the heart of Surry Hills. It’s a fantastic location and there’s so much to do. Frequent team outings, after work drinks, lunches etc etc. Not only that, but I’ve also had the opportunity on multiple occasions to travel to our Brisbane office to work on product directly with our awesome engineering team. It’s always a great day coming in to the Pendula office!
Meet Rowan Train, Solutions Consultant
Q. Tell us about your career journey at Pendula.
I joined Pendula almost 4 years ago in a different role I am in today. As part of a smaller team then, I was exposed to many different tasks within the company and with the ongoing support of our executive team have been able to transition roles more than once to different departments within the company. I have more recently joined the Sales team and am very happily working alongside some very experienced salespeople. It has been an ever changing journey and I'm grateful for the leadership team supporting me as I've changed positions as the company has grown and our needs have changed.
Q. What do you think makes Pendula a great place to work?
We are fortunate to have a team of very hard working and intelligent people. We're also good friends, so everybody is willing to help one another out without expecting anything in return. I would say that everyone in the company is approachable and especially the Executive team are always willing to take time and listen to all levels of the staff. There are no egos in the company and I think that really shows when we all get together, we always produce great work and have a good time.
Q. What's your favourite thing about coming to work?
For me personally, I'm always keen to learn something new. So I really enjoy coming in to work because it gives me a chance to see how others solve their day to day problems and I'll always take something out of that.

Thank you to Zuora for an amazing Subscribed last week!

Pendula is excited about the new Zuora platform features and we look forward to working with the Zuora team to make the most of them.

Customer experience and retention were high on the agenda at #Subscribed19, as businesses take note that the subscriber journey and conversations with customers become critical to retention and reducing churn. Some of our favourite moments from the conference:

“The trend of superior experience is really closely tied to products and services evolving over time. The expectation somebody has when first subscribing evolves over time. Our consumers, after every month, are expecting us to come up with new products and new value.”
Eric Queathem, Senior Vice President at WorldPlay
“My main takeaway in this process is the more freedom you allow your customer, the more loyalty you get.”
Peter O’Connell, CEO and Managing Director, Amaysim
“The way in which customers are converting from free to paying is very thoughtful. There has to be a proactive set of steps you’re taking in order to drive the conversion.”
Eric Queathem, Senior Vice President at WorldPlay

We also had two lucky winners of our booth giveaway competitions.

Congratulations to Taylor Medford from Zuora for winning an Oculus Go!

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