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Post Event Notes

This template can be used for providing clients with notes or photos post an event they have attended. Please ensure that any attachments (e.g. photos) that are to be included, are stored against each event attendee record in your source data.

conversation Preview
Pendula Text message preview

Setup guide

To apply this template in Pendula, simply select a scheduled flow and set this to run on a daily basis, we generally recommend sometime between 9am-12pm. This means that each day, it will only pick up the relevant event attendee records based on the criteria specified below:

  • To ensure the communication goes out after the event date, set the event date to <selector>equals<selector> yesterday. We recommend using date formulas such as <selector>TODAY()-DAYS(1)<selector>
  • Event Status <selector>does not equal<selector> 'cancelled' (if this information is available)
  • Event Type <selector>equals<selector> <description> (if you would like to segment out certain types of events from receiving communication)

What's the difference?

Broadcast
  • Deliver event notes
  • Follow-up SMS
Conversation
  • Deliver event notes
  • Follow-up SMS
  • Enable client to provide alternate email
conversation Preview
Pendula Text message preview

Pendula flow

Outbound Email

*Include Attachments*

Pendula has some easy to use email template layouts to select from. We recommend using the Welcome or Notification layouts in this instance

Outbound SMS

Suggested Copy:

Hi {{FirstName}}, just a friendly notification to let you know that we've sent you a summary of yesterdays event notes. It will be in the inbox of your nominated email address.

Outbound Email

*Include Attachments*

Pendula has some easy to use email template layouts to select from. We recommend using the Welcome or Notification layouts in this instance

Outbound SMS

Suggested Copy:

Hi {{FirstName}}, we've just tried to send you an email to your nominated email address but unfortunately it's bounced. Please reply with a different email and we'll send it again

Inbound reply

Any Reply

Outbound SMS

Suggested Copy:

Thanks {{FirstName}}, we'll update your email address and resend the email