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Client communications

Pricing Changes

This template can be used for informing clients of pricing changes to the services they receive. Whilst this might only be required once or twice annually, it can be saved and repurposed for future use.

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Setup guide

To apply this template in Pendula, simply select a scheduled flow and set this to run as a once-off. We generally recommend a time between 9am-12pm. This means that when it is triggered to run, it will send to all client records based on the criteria specified below:

  • Client Status <selector>equals<selector> 'current' or 'active'
  • Service Type <selector>equals<selector> <description> (if you would like to segment in/out certain types of services from receiving the update)
  • Region <selector>equals<selector> <region> (if you would like to segment in/out certain geographies)

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What's the difference?

Broadcast
  • Deliver pricing update
  • Follow-up SMS
Conversation
  • Deliver pricing update
  • Follow-up SMS
  • Enable client to provide alternate email
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Pendula Text message preview

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Check your phone!
We've sent you an SMS, reply to start the customer journey.
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Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
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Pendula flow

'Delivered' Path
'Failed' Path

Outbound Email

Pendula has some easy to use email template layouts to select from. We recommend using the Welcome or Notification layouts in this instance

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Outbound SMS

Suggested Copy:

Hi {{FirstName}}, just a friendly notification to let you know that we've sent you a copy of the latest pricing update for this year. It will be in the inbox of your nominated email address.

Outbound Email

Pendula has some easy to use email template layouts to select from. We recommend using the Welcome or Notification layouts in this instance

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Outbound SMS

Suggested Copy:

Hi {{FirstName}}, we've just tried to send you a price update to your nominated email address but unfortunately it's bounced. Please reply with a different email and we'll send it again

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Inbound reply

Any Reply

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Outbound SMS

Suggested Copy:

Thanks {{FirstName}}, we'll update your email address and resend you the price update.

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By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

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