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SMS Use Cases

Deliver dynamic, personalised two-way conversations that boost mobile revenue, unify your digital channels and foster brand loyalty.

unlock two-way smsread our sms guide

Elevate SMS engagement at every stage of the customer journey

Awareness

Promotional campaigns

Deliver targeted SMS for new offers or services, with two-way interaction for customer questions.

Contest or giveaway promotions

Promote SMS-based contests or giveaways to attract attention, with two-way support for entry questions or participation details.

Interactive polls or surveys

Send SMS with quick polls or surveys about industry topics, with two-way responses to engage prospects and gather insights.

Event promotion and registration

Send SMS invitations for upcoming events (e.g., webinars, store openings) with links to register and two-way support for attendee questions or confirmations.

Promotional campaigns

Deliver targeted SMS for new offers or services, with two-way interaction for customer questions.

Contest or giveaway promotions

Promote SMS-based contests or giveaways to attract attention, with two-way support for entry questions or participation details.

Interactive polls or surveys

Send SMS with quick polls or surveys about industry topics, with two-way responses to engage prospects and gather insights.

Event promotion and registration

Send SMS invitations for upcoming events (e.g., webinars, store openings) with links to register and two-way support for attendee questions or confirmations.

Consideration

Personalised recommendations

Provide tailored product or service suggestions via SMS, with two-way feedback to refine preferences.

Comparison guides or plan previews

Send SMS with links to service plan comparisons or previews, with two-way support for questions about features or benefits.

Abandoned cart recovery

Send SMS reminders for abandoned online carts with personalised offers and two-way support for questions about products or checkout.

Personalised recommendations

Provide tailored product or service suggestions via SMS, with two-way feedback to refine preferences.

Comparison guides or plan previews

Send SMS with links to service plan comparisons or previews, with two-way support for questions about features or benefits.

Abandoned cart recovery

Send SMS reminders for abandoned online carts with personalised offers and two-way support for questions about products or checkout.

Acquisition

Onboarding communications

Send personalised welcome texts with setup guidance and two-way support for new user queries.

Cross-selling and up-selling opportunities

Promote complementary services or premium plans through SMS, with two-way inquiries for details and personalisation.

Referral program invitations

Send SMS inviting prospects to join via referral programs, with two-way support for sign-up questions or rewards details.

Limited-time offer alerts

Send SMS with time-sensitive discounts or flash sales, with two-way support for redemption questions or purchase assistance.

Post-purchase thank you and upsell

Send SMS thank-you messages after a purchase, with two-way prompts to explore related products or services.

Onboarding communications

Send personalised welcome texts with setup guidance and two-way support for new user queries.

Cross-selling and up-selling opportunities

Promote complementary services or premium plans through SMS, with two-way inquiries for details and personalisation.

Referral program invitations

Send SMS inviting prospects to join via referral programs, with two-way support for sign-up questions or rewards details.

Limited-time offer alerts

Send SMS with time-sensitive discounts or flash sales, with two-way support for redemption questions or purchase assistance.

Post-purchase thank you and upsell

Send SMS thank-you messages after a purchase, with two-way prompts to explore related products or services.

Retention

Billing and payment reminders

Automate SMS reminders for upcoming bills and confirmations, with two-way options for payment inquiries.

Operational messaging

Notify customers of network outages or maintenance via SMS, with two-way support for related queries.

Appointment reminders and scheduling

Send SMS reminders for appointments, allowing two-way confirmation or rescheduling by customers.

Service activation and configuration updates

Inform customers of service activations or changes via SMS, with two-way clarification options.

Data usage alerts

Notify customers of data usage levels via SMS, with two-way queries for plan or consumption details.

Customer satisfaction surveys

Send SMS surveys after interactions (e.g., support calls, purchases) to gauge satisfaction, with two-way follow-up for detailed feedback.

Subscription renewal reminders

Notify customers of upcoming subscription renewals via SMS, with two-way options to confirm, upgrade, or ask about plans.

Proactive issue resolution

Send SMS alerts about potential issues (e.g., delayed shipments) with two-way support to resolve concerns or provide updates.

Billing and payment reminders

Automate SMS reminders for upcoming bills and confirmations, with two-way options for payment inquiries.

Operational messaging

Notify customers of network outages or maintenance via SMS, with two-way support for related queries.

Appointment reminders and scheduling

Send SMS reminders for appointments, allowing two-way confirmation or rescheduling by customers.

Service activation and configuration updates

Inform customers of service activations or changes via SMS, with two-way clarification options.

Data usage alerts

Notify customers of data usage levels via SMS, with two-way queries for plan or consumption details.

Customer satisfaction surveys

Send SMS surveys after interactions (e.g., support calls, purchases) to gauge satisfaction, with two-way follow-up for detailed feedback.

Subscription renewal reminders

Notify customers of upcoming subscription renewals via SMS, with two-way options to confirm, upgrade, or ask about plans.

Proactive issue resolution

Send SMS alerts about potential issues (e.g., delayed shipments) with two-way support to resolve concerns or provide updates.

Advocacy

Loyalty and rewards program information

Share loyalty program updates and exclusive offers via SMS, with two-way channels for customer inquiries.

Exclusive customer event invites

Invite loyal customers to exclusive events (e.g., VIP product launches or webinars) via SMS, with two-way support for RSVPs or event details.

Customer support and feedback

Offer real-time SMS support and feedback collection, enabling instant customer queries and responses.

Loyalty and rewards program information

Share loyalty program updates and exclusive offers via SMS, with two-way channels for customer inquiries.

Exclusive customer event invites

Invite loyal customers to exclusive events (e.g., VIP product launches or webinars) via SMS, with two-way support for RSVPs or event details.

Customer support and feedback

Offer real-time SMS support and feedback collection, enabling instant customer queries and responses.

SMS Marketing GuidE

15+ use cases to get your marketing campaigns in motion

Built from our top customer success stories, this guide is bursting with use cases to help you connect with customers, boost conversions, and streamline your efforts—all through the power of text.

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