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Course Feedback

This template can be used for capturing feedback from students during or post a completing a course or unit of study. It provides a way for institutions to capture feedback at scale, in addition to giving students the opportunity to bring any areas of concern into focus.

conversation Preview
Pendula Text message preview

Setup guide

To apply this template in Pendula, simply select a scheduled flow and set this to run as a once-off, we generally recommend sometime between 9am-12pm. This means that when it is scheduled to run, it will only send to the relevant students based on the criteria specified below:

  • Student Status <selector>equals<selector> 'current' or 'active'
  • Course Type <selector>equals<selector> <description> (if you would like to segment in/out students from certain types of courses from receiving the survey)
  • Campus <selector>equals<selector> <name> (if you would like to segment in/out students from certain campuses)
  • You'll need to ensure you have three placeholder fields for capturing course rating and feedback data in addition to call requests

What's the difference?

Broadcast
  • Direct to manual channel (phone call)
Conversation
  • Score or rate course by response
  • Capture general feedback by response
  • Enable call request

conversation Preview
Pendula Text message preview

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By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
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Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
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Pendula flow

Outbound SMS

Suggested Copy:

Hi {{FirstName}}, We're keen to hear how your experience was throughout {{CourseName}}? Reply POSITIVE or NEGATIVE. Your feedback helps us improve our services

Inbound reply

Suggested Keywords:

Positive; Good; Great; Happy

Field update

Field = Service Rating

Operator = equals

Value = Positive

Outbound SMS

Suggested Copy:

That's great to hear {{FirstName}}, is there any other general feedback you'd like to provide?

Inbound reply

Any Reply

Field update

Field = Service Feedback

Operator = equals

Value = $last.Reply

Outbound SMS

Suggested Copy:

Thanks {{FirstName}}, we really appreciate your feedback

Outbound SMS

Suggested Copy:

Hi {{FirstName}}, We're keen to hear how your experience was throughout {{CourseName}}? Reply POSITIVE or NEGATIVE. Your feedback helps us improve our services

Inbound reply

Suggested Keywords:

Negative; Bad, Unhappy; Disappointed

Field update

Field = Service Rating

Operator = equals

Value = Negative

Outbound SMS

Suggested Copy:

We're sorry to hear it hasn't gone so well {{FirstName}}. Would you like one of our team to give you a call to discuss? Simply reply CALL

Inbound reply

Suggested Keywords:

Call; Phone; Help; Yes

Field update

Field = Call Request

Operator = equals

Value = True

Outbound SMS

Suggested Copy:

Thanks {{FirstName}}, we'll have someone reach out as soon as possible

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.