By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts. View our Privacy Policy for more information.
PreferencesDenyAccept
Cookie Preferences

See Pendula in action!

Schedule your free demo with our Customer Success team.

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
<
Course communications

Course Feedback

This template can be used for capturing feedback from students during or post a completing a course or unit of study. It provides a way for institutions to capture feedback at scale, in addition to giving students the opportunity to bring any areas of concern into focus.

conversation Preview
Pendula Text message preview
try it now

Setup guide

To apply this template in Pendula, simply select a scheduled flow and set this to run as a once-off, we generally recommend sometime between 9am-12pm. This means that when it is scheduled to run, it will only send to the relevant students based on the criteria specified below:

  • Student Status <selector>equals<selector> 'current' or 'active'
  • Course Type <selector>equals<selector> <description> (if you would like to segment in/out students from certain types of courses from receiving the survey)
  • Campus <selector>equals<selector> <name> (if you would like to segment in/out students from certain campuses)
  • You'll need to ensure you have three placeholder fields for capturing course rating and feedback data in addition to call requests

What's the difference?

Broadcast
  • Direct to manual channel (phone call)
Conversation
  • Score or rate course by response
  • Capture general feedback by response
  • Enable call request

‍

conversation Preview
Pendula Text message preview

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Pendula flow

'Positive' Path
'Negative' Path

Outbound SMS

Suggested Copy:

Hi {{FirstName}}, We're keen to hear how your experience was throughout {{CourseName}}? Reply POSITIVE or NEGATIVE. Your feedback helps us improve our services

‍

Inbound reply

Suggested Keywords:

Positive; Good; Great; Happy

‍

Field update

Field = Service Rating

Operator = equals

Value = Positive

‍

Outbound SMS

Suggested Copy:

That's great to hear {{FirstName}}, is there any other general feedback you'd like to provide?

‍

Inbound reply

Any Reply

‍

Field update

Field = Service Feedback

Operator = equals

Value = $lastReply.message

‍

Outbound SMS

Suggested Copy:

Thanks {{FirstName}}, we really appreciate your feedback

Outbound SMS

Suggested Copy:

Hi {{FirstName}}, We're keen to hear how your experience was throughout {{CourseName}}? Reply POSITIVE or NEGATIVE. Your feedback helps us improve our services

‍

Inbound reply

Suggested Keywords:

Negative; Bad, Unhappy; Disappointed

‍

Field update

Field = Service Rating

Operator = equals

Value = Negative

‍

Outbound SMS

Suggested Copy:

We're sorry to hear it hasn't gone so well {{FirstName}}. Would you like one of our team to give you a call to discuss? Simply reply CALL

‍

Inbound reply

Suggested Keywords:

Call; Phone; Help; Yes

‍

Field update

Field = Call Request

Operator = equals

Value = True

‍

Outbound SMS

Suggested Copy:

Thanks {{FirstName}}, we'll have someone reach out as soon as possible

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Over 100M customer conversations have started with Pendula. Are you ready to start yours?

Say hello to more customer conversations (and us!)
By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
thank you, your submission has been received!
Oops! Something went wrong while submitting the form.
The next-gen customer engagement platform
© 2024 All rights reserved.
Why Pendula?CustomersCompanyCareers
Contact usPrivacy policyTerms & conditionsHelp