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Welcome communications

Enquiry Nurture

This template can be used for nurturing prospective clients who have enquired about a service offering. This template allows you to acknowledge their interest and also request a callback should they wish to.

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Setup guide

To apply this template in Pendula, simply select an event flow and set this to trigger when a record is created. This means that the moment an enquiry is input into your source data it will send automatically, in addition to the criteria specified below:

  • Status <selector>equals<selector> 'open' or 'new' (or whatever best represents this)
  • Additionally, you'll need to ensure you have a placeholder field for capturing data upon a call request

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What's the difference?

Broadcast
  • Acknowledge enquiry
Conversation
  • Acknowledge enquiry
  • Enable a call request
  • Confirm call request
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Pendula Text message preview

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Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
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Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
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Pendula flow

'Call me' Path

Outbound SMS

Suggested Copy:

Hi {{FirstName}}, thanks for enquiring about {{ServiceOffering}}, a member of our team will review your request shortly. If you have any questions reply 'call' and our team will reach out.

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Inbound reply

Suggested Keywords:

Call; Call Me; Help

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Field update

Field = Call Request

Operator = equals

Value = True

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Outbound SMS

Suggested Copy:

Thanks {{FirstName}}, we'll have someone reach out as soon as possible

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By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

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