By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts. View our Privacy Policy for more information.
PreferencesDenyAccept
Cookie Preferences

See Pendula in action!

Schedule your free demo with our Customer Success team.

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
<
Staff communications

Late Check-in / out alerts

This template can be used for alerting staff who have failed to check-in/out of a scheduled appointment via their field service mobile application in a timely manner. To enable this template you will also need a process that can periodically check & assess which appointment records are not checked into/out-of within the desired threshold. For more information on how to enable this, reach out to the Pendula Customer Success team here.

conversation Preview
Pendula Text message preview
try it now

Setup guide

To apply this template in Pendula, simply select an event flow and set this to trigger when a record is edited. This means that the moment an appointment is deemed as a late check-in/out of in your source data it will send automatically, in addition to the criteria specified below:

  • Late check-in or out <selector>equals<selector> TRUE (see above)

What's the difference?

Broadcast
  • Provide check-in alert
Conversation
  • Provide check-in alert
conversation Preview
Pendula Text message preview

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Pendula flow

Suggested copy

Outbound SMS

Suggested Copy:

Hi {{FirstName}}, Just letting you know that your appointment {{AppointmentID}} has not been checked into/out-of yet. Please do this asap, as to not raise an escalation alert to the scheduling manager.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Over 100M customer conversations have started with Pendula. Are you ready to start yours?

Say hello to more customer conversations (and us!)
By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
thank you, your submission has been received!
Oops! Something went wrong while submitting the form.
The next-gen customer engagement platform
© 2024 All rights reserved.
Why Pendula?CustomersCompanyCareers
Contact usPrivacy policyTerms & conditionsHelp