Cut through the noise. Utilise the high delivery and read rates of SMS to ensure staff get updates and alerts straight to their mobile phone when they need them.
Keeping them in the loop. Giving staff reassurance that they'll be kept informed of important updates whether they're on the road or with a client provides them with peace of mind
Efficiency is key. Whether a small organisation with a few staff or a larger provider with staff numbering in the thousands, streamlining your ability to communicate efficiently and effectively and at scale is a core operational function.
Safety First. Help keep staff safe whilst they deliver services out in the community by automating alerts when they haven't checked in or out of scheduled services.
Before you start
To enable the following experiences it's key that you have access to your staff and appointment data:
At a minimum, you will need the contact information (mobile phone number and email) of the staff member who is to receive the communications
To provide a better experience, having the clients name and demographic information to include within the body of each communication.
Additionally, if you wish to support late check-in/out alerts, you'll need to ensure your staff are leveraging a mobile application for managing service delivery