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Service Agreement communications

Service Agreement Expiry

This template can be used for providing clients alerts in advance of their service agreement expiration date. It provides you with a way to automate the delivery of key information via email and follow up with SMS in the instance of bounces and failures.

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Setup guide

To apply this template in Pendula, simply select a scheduled flow and set this to run on a daily basis, we generally recommend sometime between 9am-12pm. This means that each day, it will only pickup the relevant clients with service agreements based on the criteria specified below:

  • Service Agreement Status <selector>equals<selector> 'current' (if this information is available)
  • Service Agreement End Date <selector>equals<selector> 45 days from now (we recommend using a date formula like <selector>TODAY()+DAYS(45)<selector>)

What's the difference?

Broadcast
  • Provide service agreement update
Conversation
  • Provide service agreement update
  • Enable client to provide alternate email
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Pendula Text message preview

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Check your phone!
We've sent you an SMS, reply to start the customer journey.
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Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
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Pendula flow

'Delivered' Path
'Failed' Path

Outbound Email

Pendula has some easy to use email template layouts to select from. We recommend using the Welcome or Notification layouts in this instance

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Outbound SMS

Suggested Copy:

Hi {{FirstName}}, just a friendly notification to let you know that your service agreement is due to expire soon. We've sent all the key information to the inbox of your nominated email address.

Outbound Email

Pendula has some easy to use email template layouts to select from. We recommend using the Welcome or Notification layouts in this instance

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Outbound SMS

Suggested Copy:

Hi {{FirstName}}, we've just tried to send you some important information to your nominated email address but unfortunately it's bounced. Please reply with a different email and we'll send it again

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Inbound reply

Any Reply

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Outbound SMS

Suggested Copy:

Thanks {{FirstName}}, we'll update your email address and resend your service agreement.

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By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

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