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Course communications

Student Engagement Alerts

This template can be used for alerting students who have not progressed through course work in a timely manner. These communications can serve as a reminder that the student is at-risk of intervention, should they not take necessary action. Additionally, it enables them to request a callback should they wish.

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Setup guide

To apply this template in Pendula, simply select a scheduled flow and set this to run on a daily basis. We generally recommend a time between 9am-12pm. This means that each day, it will only pick up the relevant students based on the criteria specified below:

  • Percentage complete <selector>is less than or equal<selector> <value> OR
  • Unsatisfactory progress <selector>equals<selector> TRUE (or whatever attribute signifies this)
  • Additionally, you'll need to ensure you have a placeholder field for capturing data upon a call request

What's the difference?

Broadcast
  • Alert student
Conversation
  • Alert student
  • Enable a call back
  • Confirm a call back

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Pendula flow

'Call me' Path

Outbound SMS

Suggested Copy:

Hi {{FirstName}}, you are receiving this message as have made unsatisfactory progress in your course so far. If you require assistance or would like to speak to a student advisor reply CALL

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Inbound reply

Suggested Keywords:

Call; Call Me; Help

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Field update

Field = Call Request

Operator = equals

Value = True

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Outbound SMS

Suggested Copy:

Thanks {{FirstName}}, we'll have someone reach out as soon as possible

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Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
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