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Incident & emergency communications

COVID-19 Screening

This template can be used for surveying clients, visitors or any other individual when they are anticipated to come into close contact with your facilities or members of your staff. This could be something sent prior to appointments, events or in general to minimise the risk of spread.

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Pendula Text message preview
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Setup guide

To apply this template in Pendula, simply select a scheduled flow and depending on how often you'd like this to be sent, set this to run on either a recurring frequency or as a once-off. We generally recommend sometime between 9am-12pm. This means that when it is triggered to run, it will send to all client records based on the criteria specified below:

  • Client Status <selector>equals<selector> 'current' or 'active'

What's the difference?

Broadcast
  • Send screening question
Conversation
  • Sending screening question
  • Enable response
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Pendula Text message preview

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Pendula flow

'Yes' Path
'No' Path

Outbound SMS

Suggested Copy:

Hi {{FirstName}}, In order to minimise the spread of COVID-19, please respond YES if you ANY of the following apply to you. Alternatively reply NO

  1. Do you have a fever or Respiratory Symptoms?
  2. Have you been identified as a close contact with someone who has tested Positive to COVID-19?
  3. Have you returned from Overseas in the last 14 days?
  4. Are you awaiting a COVID-19 swab result?

‍

Inbound reply

Suggested Keywords:

Yes; yeah; Y

‍

Field update

Field = COVID-19 Screening

Operator = equals

Value = Positive reply

Outbound SMS

Suggested Copy:

Thanks for informing us {{FirstName}}, a member of our team will be in touch shortly to discuss. Please DO NOT return to campus in the meantime.

‍

Outbound SMS

Suggested Copy:

Hi {{FirstName}},In order to minimise the spread of COVID-19, please respond YES if you ANY of the following apply to you. Alternatively reply NO

  1. Do you have a fever or Respiratory Symptoms?
  2. Have you been identified as a close contact with someone who has tested Positive to COVID-19?
  3. Have you returned from Overseas in the last 14 days?
  4. Are you awaiting a COVID-19 swab result?

‍

Inbound reply

Suggested Keywords:

No; nope; N

Field update

Field = COVID-19 Screening

Operator = equals

Value = Negative reply

Outbound SMS

Suggested Copy:

Thanks {{FirstName}}, by replying your helping us keep our clients and team safe

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Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
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