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Key Date communications

COVID-19 Screening

This template can be used for screening students in anticipation of returning to face-to-face learning. This could be something sent prior to semester start dates, events or in general to minimise the risk of spread.

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Setup guide

To apply this template in Pendula, simply select a scheduled flow and depending on how often you'd like this to be sent, set this to run on either a recurring frequency or as a once-off. We generally recommend sometime between 9am-12pm. This means that when it is triggered to run, it will send to all student records based on the criteria specified below:

  • Student Status <selector>equals</selector> 'current' or 'active'
  • Campus <selector>equals</selector> <name> (if you would like to segment in/out students from certain campuses)
  • You'll need to ensure you have placeholder field for capturing responses

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What's the difference?

Broadcast
  • Send screening question
Conversation
  • Send screening question
  • Enable response
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Pendula flow

'Yes' Path
'No' Path

Outbound SMS

Suggested Copy:

Hi {{FirstName}}, In order to minimise the spread of COVID-19, please respond YES if you ANY of the following apply to you. Alternatively reply NO

  1. Do you have a fever or Respiratory Symptoms?
  2. Have you been identified as a close contact with someone who has tested Positive to COVID-19?
  3. Have you returned from Overseas in the last 14 days?
  4. Are you awaiting a COVID-19 swab result?

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Inbound reply

Suggested Keywords:

Yes; yeah; Y

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Field update

Field = COVID-19 Screening

Operator = equals

Value = Positive reply

Outbound SMS

Suggested Copy:

Thanks for informing us {{FirstName}}, a member of our team will be in touch shortly to discuss. Please DO NOT return to campus in the meantime.

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‍Outbound SMS

Suggested Copy:

Hi {{FirstName}},In order to minimise the spread of COVID-19, please respond YES if you ANY of the following apply to you. Alternatively reply NO

  1. Do you have a fever or Respiratory Symptoms?
  2. Have you been identified as a close contact with someone who has tested Positive to COVID-19?
  3. Have you returned from Overseas in the last 14 days?
  4. Are you awaiting a COVID-19 swab result?

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Inbound reply

Suggested Keywords:

No; nope; N

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Field update

Field = COVID-19 Screening

Operator = equals

Value = Negative reply

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Outbound SMS

Suggested Copy:

Thank's {{FirstName}}, by replying you're helping us keep your fellow student safe

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Check your phone!
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