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This template can be used for alerting clients of their scheduled support workers impending arrival for an appointment. To enable this template you'll need to ensure your staff are leveraging a mobile application for managing service delivery.
To apply this template in Pendula, simply select an event flow and set this to trigger when a record is edited. This means that the moment an appointment is set to a status of 'en route' in the workers mobile application it will send automatically:
Suggested Copy:
Hi {{FirstName}},{{WorkerName}} is on their way and will be at your appointment address shortly. Be sure to listen out for when they knock!
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