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Appointment communications

Last Mile Alerts

This template can be used for alerting clients of their scheduled support workers impending arrival for an appointment. To enable this template you'll need to ensure your staff are leveraging a mobile application for managing service delivery.

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Setup guide

To apply this template in Pendula, simply select an event flow and set this to trigger when a record is edited. This means that the moment an appointment is set to a status of 'en route' in the workers mobile application it will send automatically:

  • Appointment Status <selector>equals<selector> 'en route' or 'in transit' (or whatever best describes this)

What's the difference?

Broadcast
  • Provide alert
Conversation
  • Provide alert
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Pendula flow

Suggested copy

Outbound SMS

Suggested Copy:

Hi {{FirstName}},{{WorkerName}} is on their way and will be at your appointment address shortly. Be sure to listen out for when they knock!

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Check your phone!
We've sent you an SMS, reply to start the customer journey.
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Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
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