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Last mile alerts

This template can be used for alerting clients of their scheduled support workers impending arrival for an appointment. To enable this template you'll need to ensure your staff are leveraging a mobile application for managing service delivery.

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Setup guide

To apply this template in Pendula, simply select an event flow and set this to trigger when a record is edited. This means that the moment an appointment is set to a status of 'en route' in the workers mobile application it will send automatically:

  • Appointment Status <selector>equals<selector> 'en route' or 'in transit' (or whatever best describes this)

What's the difference?

  • Provide alert
  • Provide alert
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Pendula flow

Outbound SMS

Suggested Copy:

Hi {{FirstName}},{{WorkerName}} is on their way and will be at your appointment address shortly. Be sure to listen out for when they knock!