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Letter of Offer Congratulations

This template can be used for congratulating students on receiving their letter of offer. It provides a way to inform students via both SMS and email simultaneously, in addition to following up in the event of a bounce or failure.

conversation Preview
Pendula Text message preview

Setup guide

To apply this template in Pendula, simply select an event flow and set this to trigger when a record is edited. This means that the moment an enrolment is updated to the Letter of Offer stage and saved within your source data, it will send automatically in adherence with the criteria specified below:

  • Enrolment Status <selector>equals<selector> 'Letter of Offer' (or whichever value best represents this)
  • Semester <selector>equals<selector> <value> (if you would like to segment this communication to only a specific semester or calendar period)

What's the difference?

Broadcast
  • Inform student (SMS)
  • Inform student (Email)
Conversation
  • Inform student (SMS)
  • Inform student (Email)
  • Enable student to provide alternate email
conversation Preview
Pendula Text message preview

Pendula flow

Outbound SMS

Suggested Copy:

Hi {{FirstName}}, Congratulations on receiving your offer to study {{CourseName}} at {{CampusName}}! Classes Start on {{SemesterStartDate}} and we look forward to seeing you there.

Outbound Email

Pendula has some easy to use email template layouts to select from. We recommend using the Welcome or Notification layouts in this instance

Outbound SMS

Hi {{FirstName}}, we've just tried to send you some important information to your nominated email address but unfortunately it's bounced. Please reply with a different email and we'll send it again

Inbound reply

Any Reply

Outbound SMS

Suggested Copy:

Thanks {{FirstName}}, we'll update your email address and resend the email.