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Enrolment communications

Letter of Offer Congratulations

This template can be used for congratulating students on receiving their letter of offer. It provides a way to inform students via both SMS and email simultaneously, in addition to following up in the event of a bounce or failure.

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Setup guide

To apply this template in Pendula, simply select an event flow and set this to trigger when a record is edited. This means that the moment an enrolment is updated to the Letter of Offer stage and saved within your source data, it will send automatically in adherence with the criteria specified below:

  • Enrolment Status <selector>equals<selector> 'Letter of Offer' (or whichever value best represents this)
  • Semester <selector>equals<selector> <value> (if you would like to segment this communication to only a specific semester or calendar period)

What's the difference?

Broadcast
  • Inform student (SMS)
  • Inform student (Email)
Conversation
  • Inform student (SMS)
  • Inform student (Email)
  • Enable student to provide alternate email
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Pendula Text message preview

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We've sent you an SMS, reply to start the customer journey.
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We've sent you an SMS, reply to start the customer journey.
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Try it now

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Check your phone!
We've sent you an SMS, reply to start the customer journey.
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Pendula flow

'Follow-up' Path

Outbound SMS

Suggested Copy:

Hi {{FirstName}}, Congratulations on receiving your offer to study {{CourseName}} at {{CampusName}}! Classes Start on {{SemesterStartDate}} and we look forward to seeing you there.

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Outbound Email

Pendula has some easy to use email template layouts to select from. We recommend using the Welcome or Notification layouts in this instance

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Outbound SMS

Hi {{FirstName}}, we've just tried to send you some important information to your nominated email address but unfortunately it's bounced. Please reply with a different email and we'll send it again

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Inbound reply

Any Reply

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Outbound SMS

Suggested Copy:

Thanks {{FirstName}}, we'll update your email address and resend the email.

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By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

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