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Offer Accepted Congratulations

This template can be used for congratulating students upon acceptance of an offer as part of the enrolment process. It provides a way to inform students via SMS and enabling them to request a call for more information if necessary.

conversation Preview
Pendula Text message preview

Setup guide

To apply this template in Pendula, simply select an event flow and set this to trigger when a record is edited. Include the criteria in your event trigger to send the flow whenever an enrolment is updated to the accepted stage and saved within your source data:

  • Enrolment Status <selector>equals<selector> 'Accepted' (or whichever value best represents this)
  • Semester <selector>equals<selector> <value> (if you would like to segment this communication to only a specific semester or calendar period)
  • Additionally, you'll need to ensure you have a placeholder field for capturing data upon a call request

What's the difference?

Broadcast
  • Inform student
Conversation
  • Inform student
  • Enable a call request
  • Confirm call request
conversation Preview
Pendula Text message preview

Pendula flow

Outbound SMS

Suggested Copy:

Hi {{FirstName}}, We're so excited you'll be joining us on the {{SemesterStartDate}} at {{CampusName}}. We can't wait to meet you. If you have any questions before arriving, simply reply CALL - we're here to help.

Inbound reply

Suggested Keywords:

Call; Call Me; Help

Field update

Field = Call Request

Operator = equals

Value = True

Outbound SMS

Suggested Copy:

Thanks {{FirstName}}, we'll have someone reach out as soon as possible