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Orientation communications

Orientation Communications

This template can be used for providing updates and reminders to new students during orientation days or weeks. Whilst this template might only be required ad-hoc, it can be saved and repurposed for future use.

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Setup guide

To apply this template in Pendula, simply select a scheduled flow and set this to run as a once-off. We generally recommend a time between 9am-12pm. This means that when it is scheduled to run, it will send to all student records based on the criteria specified below:

  • To ensure the communication goes out in advance of the date or the day of, set the orientation start day date to <selector>equals<selector> today or tomorrow. Set this using date formulas such as <selector>TODAY()<selector> OR <selector>TODAY()+DAYS(1)<selector> For more information on Date Formulas, see...
  • Campus <selector>equals<selector> <name> (if you would like to segment in/out attendees of a particular campus)
  • Additionally, you'll need to ensure you have a placeholder field for capturing data upon a call request

What's the difference?

Broadcast
  • Inform student
Conversation
  • Inform student
  • Enable a call request
  • Confirm call request
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Pendula flow

'Call me' Path

Outbound SMS

Suggested Copy:

Hi {{FirstName}}, welcome to orientation week at {{CampusName}}! For more information visit the Orientation homepage: www.pendula.com/orientation If you need assistance, please reply 'call' and our team will reach out.

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Inbound reply

Suggested Keywords:

Call; Call Me; Help

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Field update

Field = Call Request

Operator = equals

Value = True

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Outbound SMS

Suggested Copy:

Thanks {{FirstName}}, we'll have someone reach out as soon as possible

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Check your phone!
We've sent you an SMS, reply to start the customer journey.
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Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

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