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Orientation Communications

This template can be used for providing updates and reminders to new students during orientation days or weeks. Whilst this template might only be required ad-hoc, it can be saved and repurposed for future use.

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Pendula Text message preview

Setup guide

To apply this template in Pendula, simply select a scheduled flow and set this to run as a once-off. We generally recommend a time between 9am-12pm. This means that when it is scheduled to run, it will send to all student records based on the criteria specified below:

  • To ensure the communication goes out in advance of the date or the day of, set the orientation start day date to <selector>equals<selector> today or tomorrow. Set this using date formulas such as <selector>TODAY()<selector> OR <selector>TODAY()+DAYS(1)<selector> For more information on Date Formulas, see...
  • Campus <selector>equals<selector> <name> (if you would like to segment in/out attendees of a particular campus)
  • Additionally, you'll need to ensure you have a placeholder field for capturing data upon a call request

What's the difference?

  • Inform student
  • Inform student
  • Enable a call request
  • Confirm call request
conversation Preview
Pendula Text message preview

Pendula flow

Outbound SMS

Suggested Copy:

Hi {{FirstName}}, welcome to orientation week at {{CampusName}}! For more information visit the Orientation homepage: If you need assistance, please reply 'call' and our team will reach out.

Inbound reply

Suggested Keywords:

Call; Call Me; Help

Field update

Field = Call Request

Operator = equals

Value = True

Outbound SMS

Suggested Copy:

Thanks {{FirstName}}, we'll have someone reach out as soon as possible