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Key Date communications

Prospective Student Outreach

This template can be used for capturing a prospective student's intention to study at your institution as part of the upcoming intake period. It provides an easy way to capture responses, enabling admissions teams to plan their efforts.

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Setup guide

To apply this template in Pendula, simply select an event flow and set this to trigger when a record is created. This means that the moment a lead is entered into your source data the flow will trigger automatically, in addition to the criteria specified below:

  • Status <selector>equals<selector> 'open' or 'new' (or whatever best represents this)
  • You'll need to ensure you have placeholder field for capturing student intent

What's the difference?

Broadcast
  • Acknowledge enquiry
Conversation
  • Acknowledge enquiry
  • Capture intent by enabling responses
  • Confirm intent
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Pendula Text message preview

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Pendula flow

'Accept' Path
'Defer' Path
'Decline' Path

Outbound SMS

Suggested Copy:

Hi {{FirstName}}, Classes are starting at {{CampusName}} soon! Are still considering studying with us this semester? Respond YES, UNSURE or NO.

‍

Inbound reply

Suggested Keywords:

Yes, Yeah, Y, Sure

‍

Field update

Field = Intention

Operator = equals

Value = Yes

‍

Outbound SMS

Suggested Copy:

Thanks for confirming your intention {{FirstName}}, we'll have one of our friendly admissions team followup with you directly

Outbound SMS

Suggested Copy:

Hi {{FirstName}}, Classes are starting at {{CampusName}} soon! Are still considering studying with us this semester? Respond YES, UNSURE or NO.

‍

Inbound reply

Suggested Keywords:

Not sure; maybe, unsure

‍

Field update

Field = Intention

Operator = equals

Value = Unsure

‍

Outbound SMS

Suggested Copy:

Thanks for confirming your intention {{FirstName}}, we'll have one of our friendly admissions team followup with you directly

Outbound SMS

Suggested Copy:

Hi {{FirstName}}, Classes are starting at {{CampusName}} soon! Are still considering studying with us this semester? Respond YES, UNSURE or NO.

‍

Inbound reply

Suggested Keywords:

No, Nope, N

‍

Field update

Field = Intention

Operator = equals

Value = No

‍

Outbound SMS

Suggested Copy:

Thanks for letting us know you don't intend to study with us {{FirstName}}. Best of luck for the future

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Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
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