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Enrolment communications

Student Welcome Pack

This template can be used for welcoming new students as part of the enrolment process. It provides a way to deliver content via both SMS and email simultaneously, in addition to following up in the event of a bounce or failure.

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Pendula Text message preview
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Setup guide

To apply this template in Pendula, simply select a scheduled flow and set this to run on a daily basis, we generally recommend sometime between 9am-12pm. This means that each day, it will only pick up the relevant enrolments based on the criteria specified below:

  • Because we want to send the flow prior to the Semester start date, we will filter students whose Semester start dates are before the scheduled flow time. To do this, use a date formula such as <selector>TODAY()-DAYS(x)<selector> and replace x with the number of days in advance you'd like the send the flow.
  • Enrolment Status <selector>equals<selector> 'Accepted' (or whatever indicates that the enrolment has been Accepted)
  • Semester <selector>equals<selector> <value> (if you would like to segment this communication to only a specific semester or calendar period)

What's the difference?

Broadcast
  • Deliver welcome pack
Conversation
  • Deliver welcome pack
  • Enable a student to provide alternate email
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Pendula Text message preview

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Check your phone!
We've sent you an SMS, reply to start the customer journey.
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By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
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Pendula flow

'Follow-up' Path

Outbound SMS

Suggested Copy:

Hi {{FirstName}},

On behalf of the {{CampusName}} we'd like to welcome you to the university! We're so excited to have you join us on {{SemesterStartDate}}, please check your email for all the key info

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Outbound Email

Pendula has some easy to use email template layouts to select from. We recommend using the Welcome or Notification layouts in this instance

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Outbound SMS

Hi {{FirstName}}, we've just tried to send you some important information to your nominated email address but unfortunately it's bounced. Please reply with a different email and we'll send it again

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Inbound reply

Any Reply

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Outbound SMS

Suggested Copy:

Thanks {{FirstName}}, we'll update your email address and resend the email.

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By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

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